The COVID-19 pandemic has left a deep mark on the year 2020. Global mobility ground to a halt. Many commercial activities stopped or declined as the result of work-from-home arrangements and social distancing rules. Despite the economic impact, the pandemic has led to an acceleration in digital transformation in Hong Kong and Macau, from the payment methods people use to digital banking experiences and perceptions of open data.
Though people are more willing to go cashless, there are still legitimate concerns over the collection and use of personal data through digital commerce. The second edition of Consumer Payment Attitudes Study is unique in that it dives into the details of the shifting perceptions and expectations of consumers in the two markets.