More than a year after the global pandemic, it remains a challenge for many with nationwide lockdown and movement control are still largely in force. With the increasing transition to digital shopping and eCommerce activities, this has resulted in the acceleration of digital-first experiences and lifestyles of consumers.
The third edition of this Consumer Payment Attitudes Study uncovers key consumer insights in Hong Kong, Macau and Taiwan based on the latest trends in payments, changing commerce landscapes and smarter consumer journeys powered by technology and innovations. Cashless payments continue to gain traction. The pandemic has also accelerated the growth of virtual and mobile banking services. While consumers feel safer using mobile payments, many remain vigilant with the amount of digital information they share online.