Didn't find what you were looking for or need help reporting a lost card? Contact us for assistance. Chat with us now, send us an email, or click here to find a list of toll-free numbers to call our Global Customer Assistance Center.
For general consumer enquiries, you may send a message to @visahk.
Your issuer, or the bank that provided you your Visa card, is able to answer most of your questions regarding paying your bill online, checking your balance, redeeming rewards or disputing a charge:
If you have lost your card, call our Global Customer Assistance Centre using one of our toll-free numbers.
For other enquiries or complaints, call 800-900-782.
Your Visa card account
Visa does not retain any details of financial transactions that you may have undertaken using your Visa payment card—these are kept and managed by your Visa credit or debit card issuer.
To access your account information, please contact your Visa card issuer. You’ll find their address and/or telephone number on your Visa statement. The telephone number may also appear on the back of the card itself. You can also locate your card issuer and click through to their website for more information.
Your card issuer can help you resolve issues regarding unauthorized transactions. You’ll find their address and/or telephone number on your Visa statement. Their telephone number may also appear on the back of the card itself.
If you would like to learn more about services that Visa offers to add an extra level of protection to your Visa card, explore Safety + security.
Your payment experience is incredibly important to us. Merchants who display the Visa logo are not permitted to choose whether or not to accept a Visa card for payment if the customer is acting in good faith.
Visa has over 16,000 financial institution clients that issue their own Visa cards and sign up merchants to accept them. These institutions set the terms and conditions for their merchant relationships and, therefore, handle all customer service matters relating to them.
We recommend that you notify your Visa card issuer using the customer support number appearing on your Visa statement or the back of your Visa card. Your Visa card issuer has access to the appropriate Visa rules and regulations, as well as the Notification of Customer Complaint forms to file complaints.
Safety + Security
As with the replacement of all Visa cards, those cards with the new design will be distributed by a Visa card issuer. All Visa products provide a convenient, reliable, safe and secure way to make purchases. For additional concerns about your Visa card, call your card issuer.
Visa is working with financial institutions, merchants and law enforcement agencies worldwide to ensure that there is no confusion as the new card design is introduced.
No. Visa is working with financial institutions, merchants and law enforcement agencies worldwide to ensure that there is no confusion as the new card design is introduced. As always, Visa has programs in place to help monitor fraudulent activity and alert cardholders to potentially fraudulent use. Visa will continue to offer cardholders extensive protection through multiple layers of security, so cardholders can feel confident and secure when they use their new Visa card.
Visa does not set or service merchant accounts, but if you would like to accept Visa at your business, please contact a Visa acquirer.
Be aware of any email message that requests personal data—such as passwords, PINs or your social security number—or sends you to a website that asks for such information. These messages may involve the illegal practice of “spoofing,” or forging an email address to resemble another, legitimate address and business. Remember to never send personal information via an email. If you have received an email that spoofs Visa, please notify Visa of the specifics of the illegal email.
It's important for consumers to know that Visa will not call or e-mail cardholders to request their personal account information. Visa call centers do not initiate outbound telemarketing calls. Consumers should not respond to any e-mails or phone calls with requests for any personal card information and are advised to immediately report the situation to local law enforcement as well as the financial institution that issued their card. Cardholders should also know that Visa's zero liability fraud policy ensures that they are not held responsible for any unauthorized purchases.
Visa’s Zero Liability policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail.
If you have knowledge about a security incident involving Visa or believe you have discovered a vulnerability in a Visa product, please complete the following form.
Visa brand and marketing
All sponsorship requests must be sent in writing to:
Event and Sponsorship Marketing Dept.
P.O. Box 8999
San Francisco, CA 94128-8999
Thank you very much for your interest in Visa’s advertising, but we are unable to accept unsolicited advertising ideas.
As a service to authorized Visa card issuers and Visa merchants, Visa makes available electronic artwork of the Visa brand mark and links to Visa proprietary websites. Only Visa card issuers and merchants are authorized to use Visa brand marks. If you are working for a Visa card issuer or Visa merchant, please visit our Marketing Center for Visa logo information and downloads.
Visa is refreshing the famous blue, white and gold Visa logo to give it a new look.
Visa has grown from a credit card company to a payments company that offers a range of payment products and services. The new Visa logo and card design reflect the evolution of Visa.
The current logo began appearing on Visa cards as well as in advertising, marketing and online communications in January 2006. Visa cards and communications with the current Visa Brand Mark will coexist with cards and communications that feature the Visa Flag until June 30, 2011
Questions for your card issuer
Your issuer, or the bank that provided you your Visa card, is able to answer most of your questions regarding paying your bill online, checking your balance, redeeming rewards or disputing a charge.