Visa Concierge

IMPORTANT NOTIFICATION

Dear Customer,

Visa Concierge provides a modern and personalized experience which allows you to seamlessly make dining reservations, and book staycations, flights and activities. Now you can reach out to our 24/7 team via phone, email, live chat and third-party chat channels* like WhatsApp, LINE, KakaoTalk and Viber.

No matter how small your world might seem right now, with Visa Concierge, you can experience the extraordinary, everyday.

*In selected markets

We understand you may have questions about the upgraded Visa Concierge, and we're here to help.

How do I access Visa Concierge?

Web and Chat Application:

Go to Visa Concierge website https://www.concierge-asia.visa.com/

Register with your Visa Card number
Create a new password
Confirm your personal details
Verify your account via email

Third-Party Chat:

WhatsApp Access

Hong Kong (English)
(+852) 800 901 869

Hong Kong (Traditional Chinese)
(+852) 800 901 875

Phone and Email:

Refer to country-specific contacts https://www.concierge-asia.visa.com/contact-concierge

What are the benefits of using Visa Concierge?

As a valued Visa cardmember, you will have access to the Visa Concierge service 24/7, 365 days a year, providing preferred offers and privileges.

Key features:

Built to suit local preferences and needs
Enabled for third-party chat channels on WhatsApp, LINE, KakaoTalk and Viber in selected markets
Supported in multiple languages
As a cardmember, a request can be self-initiated for areas such as:
▹ Making restaurant reservations
▹ Booking staycations, tickets for local attractions, domestic and international flights
▹A limousine experience through exclusive Visa discounts off retail rates

Where can I sign up for a Visa Concierge account?

Visa Concierge website
Local toll-free hotlines
Third-party chat channel
▹ WhatsApp

Why am I asked for my full card details upon signing up to Visa Concierge? Is it safe?

You are required to provide full card details to ensure we provide the right benefits and services to you and for processing of Visa Concierge related transactions. Yes, your card details are safe and securely encrypted with Visa.

In which countries/regions is Visa Concierge available?
Australia	India	Mongolia	South Korea
Bangladesh	Indonesia	Myanmar	Sri Lanka
Brunei	Japan	New Zealand	Taiwan
China	Macau	Philippines	Thailand
Hong Kong	Malaysia	Singapore	Vietnam
Cambodia	Papua New Guinea

We look forward to being by your side in this exciting new journey – and making your world that little bit more extraordinary, everyday.

Sincerely,
Visa Concierge team

Discover, reserve and book the offers you want, when you want.

Stay informed on the status of your bookings, itineraries and service requests.

24/7 assistance for your bookings and emergency needs.