• Newly upgraded
    Visa Concierge

    IMPORTANT NOTIFICATION

Dear Customer,

The pandemic may have changed your concierge needs, but it is our commitment to provide you with a better and more efficient Visa Concierge experience.

The newly upgraded Visa Concierge provides a modern, personalized experience which allows you to self-book your dining, staycation, flights and activities. Now you can reach out to our 24/7 team via phone, email, live chat and third-party chat channels* like WhatsApp, LINE and KakaoTalk.

No matter how small your world might seem right now, with Visa Concierge, you can experience the extraordinary, everyday.

*In selected markets

We understand you may have questions about the upgraded Visa Concierge, and we're here to help.

How do I access Visa Concierge?

Web and Chat Application:

Go to Visa Concierge website https://www.concierge-asia.visa.com/

  1. Register with your Visa Card number
  2. Create a new password
  3. Confirm your personal details
  4. Verify your account via email
     

Third-Party Chat:

WhatsApp Access

Hong Kong (English)
(+852) 800 901 869

Hong Kong (Traditional Chinese)
(+852) 800 901 875
 

Phone and Email:

Refer to country-specific contacts https://www.concierge-asia.visa.com/contact-concierge

 

Doesn't this already exist?
What's new?

Yes, Visa Concierge already exists. However, we've upgraded the platform to enable a better customer experience. We've introduced the third-party chat channels and a series of functionalities to support you in navigating and making the most of the new normal.

The upgraded Visa Concierge is:

  • Built with domestic use in mind
  • Enabled for third-party chat channels on WhatsApp, LINE and KakaoTalk in selected markets
  • Supported in multiple languages
  • Inclusive of a new self-booking function for:
    ▹ Restaurants and staycations
    ▹ Tickets for local attractions
    domestic and international flights
    ▹ Limousines, with exclusive Visa
    discounts off retail rates
  • Robust support for COVID-19 related information such as travel advisories and testing arrangement
Web and Chat Application
Phone and Email

Where can I sign up for a Visa Concierge account?

Why am I asked for my full card details upon signing up to Visa Concierge? Is it safe?

You are required to provide full card details to ensure we provide the right benefits and services to you and for processing of Visa Concierge related transactions. Yes, your card details are safe and securely encrypted with Visa.

 

In which countries/regions is Visa Concierge available?
Australia India Mongolia South Korea
Bangladesh Indonesia Myanmar Sri Lanka
Brunei Japan New Zealand Taiwan
China Macau Philippines Thailand
Hong Kong Malaysia Singapore Vietnam
 

Dine

Classified

Classified is a collection of neighbourhood café-workspaces, serving modern comfort food, freshly brewed coffee and boutique wines.

Enjoy 25% off food menu Monday to Sunday after 6pm (applicable at Stanley, Sheung Wan, Tai Hang, Happy Valley, Repulse Bay)

Dine

 

Play

ClassPass

ClassPass lets you try thousands of popular workouts, including on demand videos, from harder-than-life bootcamps to slow flow yoga.

Receive 10% additional credits and a complimentary two-week trial (new users).

Play

 

Stay

The Peninsula Hong Kong

Building on its long history as a global beacon of hospitality, the legendary “Grande Dame of the Far East” continues to set hotel standards worldwide, offering a blend of the best Eastern and Western hospitality in an atmosphere of unmatched classical grandeur and timeless elegance.

Book with us to enjoy privileges such as daily breakfast for up to two persons and “Peninsula Time” flexible check-in and check-out times.

Stay

 

 

 

All offers are not to be used in conjunction with any other offers and are subject to T&Cs on respective merchants’ website.

 

We look forward to being by your side in this exciting new journey – and making your world that little bit more extraordinary, everyday.

 

Sincerely,
Visa Concierge team

Visa Concierge app on mobile phone
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